Move now and ride the wave to 2020, February 21, 2013 The uptick in optimism has been so strong of late, the remainder of this article is now two weeks old. We're just not used to all this bullishness. Nevertheless, though things are clearly on the upturn, the fundamental drivers don't change in a span of weeks and the outlook is that this environment will be with us through to 2020 Read the full article here
Customer Satisfaction Process:
Competitive Advantage Through Customer Feedback, August 15, 2010 A colleague and friend consulted me about developing a Customer Satisfaction Process. After a 3-hour breakfast, I realized that I had not developed any tangible material on the subject, so here it is. Read the full article here
Outsourcing: Your Personal Small Business Advantage: Growing Business or Personal Success Faster, Better and Cheaper, , August 8, 2010 Read the full article here
